Frequently asked

No. Most customers leave a key or a key safe code. We'll send you confirmation when the cleaner arrives, when they finish, and any notes from the visit.

Tell us within 24 hours. We'll send a cleaner back to fix anything you're not happy with — at no extra charge. That's our re-clean guarantee.

Yes — all standard products and equipment are included in the price. If you prefer specific eco-friendly or fragrance-free products, just leave them out and tell us in the notes.

Every cleaner is interviewed in person, reference-checked from previous employers, and does trial cleans with our team before they go to customer homes. We're building a small, hand-picked team — you won't get a different agency contractor every visit.

For regular bookings (weekly, fortnightly, monthly), yes — we try to keep the same cleaner with you. If they're ill or on holiday, we'll send a fully briefed replacement.

Payment is taken after the clean. We accept card, bank transfer, or cash. No card details required when you book.

Yes — free up to 24 hours before. Inside 24 hours we charge a small admin fee to cover the cleaner's time, but you can reschedule at no cost.

Yes. If your letting agent flags anything within 48 hours of the clean, we come back and re-clean those areas at no charge. We meet inventory standards.

Absolutely. Linen change, restock, damage check, photo sign-off, same-day turnaround between guests. Just give us API or calendar access and we sync to your bookings.

We're finalising our public liability cover and will share the certificate publicly once it's in place. In the meantime, ask us if you need specifics.