Frequently asked

No. Most customers leave a key or a key safe code. We'll send you confirmation when the cleaner arrives, when they finish, and any notes from the visit.

Tell us within 24 hours. We'll send a cleaner back to fix anything you're not happy with — at no extra charge. That's our re-clean guarantee.

Yes — all standard products and equipment are included in the price. If you prefer specific eco-friendly or fragrance-free products, just leave them out and tell us in the notes.

Every cleaner is interviewed in person, reference-checked from previous employers, and does trial cleans with our team before they go to customer homes. We're building a small, hand-picked team — you won't get a different agency contractor every visit.

For regular bookings (weekly, fortnightly, monthly), yes — we try to keep the same cleaner with you. If they're ill or on holiday, we'll send a fully briefed replacement.

A 50% non-refundable deposit is paid securely by card when you book online — this secures your date. The balance is due within 24 hours of the completed clean (card, bank transfer or cash). Payments are handled by our secure payment provider; we never see or store your full card details.

Yes — free up to 24 hours before. Inside 24 hours a 50% charge applies (100% if we can't get access on the day), but you can reschedule at no cost with 24 hours' notice. See our Terms for detail.

Yes. If your letting agent flags anything within 48 hours of the clean, we come back and re-clean those areas at no charge. We meet inventory standards.

Absolutely. Linen change, restock, damage check, photo sign-off, same-day turnaround between guests. Just give us API or calendar access and we sync to your bookings.

We're finalising our public liability cover and will share the certificate publicly once it's in place. In the meantime, ask us if you need specifics.