Privacy Notice

This website (vertexhygeinecleaning.com) is operated by Vertex Hygiene Cleaning Ltd, a UK-based company providing domestic, commercial and specialist hygiene services across London and surrounding areas. Throughout this notice, “we”, “our” or “us” refers to Vertex Hygiene Cleaning Ltd.

We collect only the information necessary to provide our cleaning services, manage bookings and communicate with you. This may include:

• Contact & property details: name, email, phone number, billing address and property service address.
• Booking & operational data: cleaning requirements, access instructions (e.g. key codes, concierge details), scheduled dates and service history.
• Payment data: handled securely via third-party payment gateways. We do not store or have access to full card details on our internal systems.
• Communications & feedback: records of correspondence, enquiries, customer reviews or complaints.
• Body-worn camera footage: where body-worn cameras are used by operational personnel for safety, security and quality assurance during specialist services.
• Website usage & technical data: IP address, browser type, device information and on-site activity captured via standard cookies and analytics tools.

We process your personal data for clear, lawful reasons under UK GDPR, including:

• Contractual necessity: to manage bookings, deliver services, process payments and provide customer support.
• Legitimate interests: to maintain service-quality records, ensure staff and customer safety, manage operations and improve our services.
• Legal obligation: to comply with UK financial, tax, health & safety and regulatory requirements.
• Consent: to send direct marketing (email/SMS) where you have explicitly opted in. You may withdraw consent at any time via the unsubscribe link or by contacting us.

We share information only with trusted third-party service providers who assist in operating our business. These partners are bound by data-processing agreements ensuring confidentiality and UK GDPR compliance:

• Payment processors & invoicing tools — for secure transaction handling.
• Booking & scheduling platforms — to coordinate schedules and dispatch teams.
• IT, hosting & software providers — to maintain secure online operations.
• Professional advisers & insurers — where necessary for legal compliance or insurance claims.
• Regulatory authorities — if required by law or law enforcement.

We never sell your personal data.

• Retention: we retain personal information only for as long as necessary to fulfil the original purpose, including legal, tax, insurance and accounting requirements. Data is securely destroyed or anonymised once retention periods expire, in line with ICO standards.
• Security: we employ robust technical and organisational measures (encrypted servers, restricted access protocols and secure gateways) to prevent unauthorised access, loss or misuse of your data.

Where body-worn cameras are deployed during cleaning operations, footage is captured strictly for safety, security, asset protection and quality assurance. Recordings are stored securely on encrypted systems and automatically deleted after a restricted retention period, unless required for an ongoing investigation or legal obligation.

Under UK GDPR, you have the right to:

• Access, correct or request deletion of your personal data.
• Restrict or object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent to marketing at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled incorrectly.

To exercise any of these rights, email hello@vertexhygeinecleaning.com. We respond to all valid requests within one calendar month.

• Cookies: our website uses essential and analytical cookies to ensure functionality and analyse traffic. You can manage cookie preferences through your browser settings.
• Third-party links: our site may contain links to external platforms (such as payment portals or social media). We are not responsible for the privacy practices of external sites.

We may update this Privacy Notice periodically to reflect legal or operational changes. Updated versions will be posted directly to this page.